NKDT
Nicoleen Katjie Du Toit
1 reviews | Active since Mar 2018
07 Feb 2022, 20:08
Vodacom error which Iust now pay for
I am not a happy Vodacom client.. got a mail saying my debit is increasing from Feb due to an error on Vodacom side. Now because Vodacom created the errore as a client and all other clients affected is being prejudiced to.pay extra for a second number that I didn't want or need. When I accepted the contract my condition was that the amount will never increase... nowhere have I signed a contract consenting to my contract amount increasing.
I require urgent assistance regarding this matter. The quote received and accepted I did not and will not agree to an increase. If this is how Vodacom ****s people I don't want to be part of Vodacom. Ref002AKaGRFUD3HSRT
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
08 Feb 2022, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Feb 2022, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
09 Feb 2022, 12:59Good day Vodacom.
I have not had feedback regaridng the abovee, and the additional amount has been debited from my account.
I have not had feedback regaridng the abovee, and the additional amount has been debited from my account.
NKDT
Nicoleen Katjie Du Toit's update09 Feb 2022, 12:59
Reviewer Update
Good day Vodacom.
I have not had feedback regaridng the abovee, and the additional amount has been debited from my account.
I have not had feedback regaridng the abovee, and the additional amount has been debited from my account.
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
09 Feb 2022, 15:47I have contacted numerous times customer service can't assist me.. retention advised that they logged the query and I am awaiting proper feedback, seeing as I was advised that I am a valued client etc. This does not count when I am being prejudiced to pay for something I was advised would be free for 30months.
NKDT
Nicoleen Katjie Du Toit's update09 Feb 2022, 15:47
Reviewer Update
I have contacted numerous times customer service can't assist me.. retention advised that they logged the query and I am awaiting proper feedback, seeing as I was advised that I am a valued client etc. This does not count when I am being prejudiced to pay for something I was advised would be free for 30months.
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
16 Feb 2022, 09:06Dear Vodacom
This is to inform you that my complaint and issue has not been attended to.
This is to inform you that my complaint and issue has not been attended to.
NKDT
Nicoleen Katjie Du Toit's update16 Feb 2022, 09:06
Reviewer Update
Dear Vodacom
This is to inform you that my complaint and issue has not been attended to.
This is to inform you that my complaint and issue has not been attended to.
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
20 May 2022, 14:25Vodacom has attended to my complaint and I am no longer paying for the second sim
NKDT
Nicoleen Katjie Du Toit's update20 May 2022, 14:25
Reviewer Update
Vodacom has attended to my complaint and I am no longer paying for the second sim
NKDT
Nicoleen Katjie Du Toit's updateReviewer Update
16 Oct 2024, 11:41Vodacom contacted me and again an issue with an outstanding payment
NKDT
Nicoleen Katjie Du Toit's update16 Oct 2024, 11:41
Reviewer Update
Vodacom contacted me and again an issue with an outstanding payment