Vodacom error still damaging my credit record

I migrated my Vodacom contract to prepaid at the end of May 2025. Vodacom still ran the debit order that month and it went off successfully. Despite that, my June credit report now shows a “missed payment” with the same amount as my normal monthly fee.

Since moving to prepaid, I can’t access my old bills on the Vodacom app, and I can’t even use their WhatsApp support anymore because my number isn’t a contract number. So I’ve basically been left stuck with an error Vodacom created.

Vodacom confirmed my migration was successful and told me back in July that the bureaus would update in 7–14 working days. It’s now months later and Experian and TransUnion still shows a missed payment in June. This is completely wrong. I never missed a payment, yet my credit score is still taking the hit.

This is Vodacom’s error, Vodacom needs to fix it directly and get the bureaus to reflect the correct history. I want this resolved urgently so my record shows the truth: I have never missed a payment.