FR
Faranaaz R
1 reviews | Active since Dec 2022
02 Dec 2024, 11:21
Vodacom error costing me!!
I tried taking out a cellphone contract with you guys..only to be told that my data sim contract is in arrears with you. My data sim has been active for 2 years. You guys took my debit order late when the 25th fell on a sunday. I called you guys thrice to confirm when the debit will go off because the money was available the WHOLE TiME!now im told my account is in arrears. I would like this updated asap bcos my name is showing arrears due to your error. I cant even get through to ur customer service line!!!
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Replies (2)
Vodacom's replyOfficial
02 Dec 2024, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2024, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Dec 2024, 10:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised with regards to Account number I*** the feedback is as follows:
The Account status has been updated to current, and the bureau profile has no negative reporting yet.
Regards,
Vodacom Consumer Website Team
The Account status has been updated to current, and the bureau profile has no negative reporting yet.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2024, 10:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised with regards to Account number I*** the feedback is as follows:
The Account status has been updated to current, and the bureau profile has no negative reporting yet.
Regards,
Vodacom Consumer Website Team
The Account status has been updated to current, and the bureau profile has no negative reporting yet.
Regards,
Vodacom Consumer Website Team
Best regards,