Vodacom error corrected quickly

I bought a promotional voice call package from Vodacom to make a call for a towing service. Vodacom erroneously deducted the call cost from my remaining (emergency) airtime balance. I called Customer Care to report this and was told my package was inexplicably inactive for the towing service phone number. Tshepo, the consultant, was very helpful and his tone gentle - much-needed in the situation I was in. He said they would fix the technical error in 48-72 hours. When I told him that Vodacom had now left me with no airtime - promotional or remaining for an emergency - and that I was now in an emergency, he was quick to discuss with his supervisor to have my case hurried. Within 3 hours, Vodacom sent me an sms to inform me that my account had been credited my entire recharge amount.<br> <br> I am quite pleased with the expedience with which my situation was handled by Vodacom staff: Tshepo and Chrismaur Oppelt.<br> <br> Thanks, Tshepo and Chrismaur!