SF
Seanne F
1 reviews | Active since Oct 2017
14 Mar 2022, 12:17
Vodacom Error - but receiving delayed and POOR service
I did a number swop on one of my existing contract lines. The agent assisting me changed the incorrect number after I confirmed it over 3 times. I am now told it is going to take up to 7 days to reverse the error and give me my old number back and change the correct number. This is ridiculous. The error was not on my side. I have been a contract customer of Vodacom for over 15years and this is the type of service that is offered for something that WAS NOT MY ERROR. I need urgent assistance. Every time I call I have to verify my details and speak to a new person every time.
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Replies (5)
Vodacom's replyOfficial
14 Mar 2022, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Mar 2022, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SF
Seanne F's updateReviewer Update
15 Mar 2022, 09:50Yesterday had called vodacom about 3 times trying to get someone to expedite my issue. I asked for a team leader to call me back and to date no one has bothered to contact me.
Vodacom responds to my initial query and says someone will get back to me. To date NO ONE has tried to contact me.
CAN I PLEASE GET ASSISTANCE. IT HAS BEEN 2 DAYS WITHOUT ME HAVING A CONTACTABLE NUMBER!!!!!!! I USE THIS NUMBER FOR WORK!!!!!!
Vodacom responds to my initial query and says someone will get back to me. To date NO ONE has tried to contact me.
CAN I PLEASE GET ASSISTANCE. IT HAS BEEN 2 DAYS WITHOUT ME HAVING A CONTACTABLE NUMBER!!!!!!! I USE THIS NUMBER FOR WORK!!!!!!
SF
Seanne F's update15 Mar 2022, 09:50
Reviewer Update
Yesterday had called vodacom about 3 times trying to get someone to expedite my issue. I asked for a team leader to call me back and to date no one has bothered to contact me.
Vodacom responds to my initial query and says someone will get back to me. To date NO ONE has tried to contact me.
CAN I PLEASE GET ASSISTANCE. IT HAS BEEN 2 DAYS WITHOUT ME HAVING A CONTACTABLE NUMBER!!!!!!! I USE THIS NUMBER FOR WORK!!!!!!
Vodacom responds to my initial query and says someone will get back to me. To date NO ONE has tried to contact me.
CAN I PLEASE GET ASSISTANCE. IT HAS BEEN 2 DAYS WITHOUT ME HAVING A CONTACTABLE NUMBER!!!!!!! I USE THIS NUMBER FOR WORK!!!!!!
SF
Seanne F's updateReviewer Update
18 Mar 2022, 11:24It is now Friday. And Vodacoms error has still not been resolved.
Vodacom consultant caused this error and vodacom couldn't give a damn about correcting this problem.
I have been a contract vodacom customer for over 15 years and this is the service loyal customers get.
Consultants refuse to put me through to back office staff who are dealing with the issue nor will they put me through to a back office manager.
Do I need to physically come through to Midrand offices to get help???????
This service is disgusting!!!!!!!!!!!!!
Vodacom consultant caused this error and vodacom couldn't give a damn about correcting this problem.
I have been a contract vodacom customer for over 15 years and this is the service loyal customers get.
Consultants refuse to put me through to back office staff who are dealing with the issue nor will they put me through to a back office manager.
Do I need to physically come through to Midrand offices to get help???????
This service is disgusting!!!!!!!!!!!!!
SF
Seanne F's update18 Mar 2022, 11:24
Reviewer Update
It is now Friday. And Vodacoms error has still not been resolved.
Vodacom consultant caused this error and vodacom couldn't give a damn about correcting this problem.
I have been a contract vodacom customer for over 15 years and this is the service loyal customers get.
Consultants refuse to put me through to back office staff who are dealing with the issue nor will they put me through to a back office manager.
Do I need to physically come through to Midrand offices to get help???????
This service is disgusting!!!!!!!!!!!!!
Vodacom consultant caused this error and vodacom couldn't give a damn about correcting this problem.
I have been a contract vodacom customer for over 15 years and this is the service loyal customers get.
Consultants refuse to put me through to back office staff who are dealing with the issue nor will they put me through to a back office manager.
Do I need to physically come through to Midrand offices to get help???????
This service is disgusting!!!!!!!!!!!!!
SF
Seanne F's updateReviewer Update
19 Mar 2022, 18:10Day 6 and my issue is not sorted out. Why is it that I have to beg for service that I pay for??? I still do not have my number back. An error that was made by a vodacom employee not me. Told to give time... how much more time should be given. Was told this issues would be sorted out by Thursday COB. Then on Friday told it was actioned and should be resolved within 24hours. It's 24hours later and it is still not sorted. I am sure Mr Joosub will be very happy to hear about thiswonderful customer service.
This is my hard earned money that I am paying to vodacom and you could not be bothered.
This is my hard earned money that I am paying to vodacom and you could not be bothered.
SF
Seanne F's update19 Mar 2022, 18:10
Reviewer Update
Day 6 and my issue is not sorted out. Why is it that I have to beg for service that I pay for??? I still do not have my number back. An error that was made by a vodacom employee not me. Told to give time... how much more time should be given. Was told this issues would be sorted out by Thursday COB. Then on Friday told it was actioned and should be resolved within 24hours. It's 24hours later and it is still not sorted. I am sure Mr Joosub will be very happy to hear about thiswonderful customer service.
This is my hard earned money that I am paying to vodacom and you could not be bothered.
This is my hard earned money that I am paying to vodacom and you could not be bothered.
SF
Seanne F's updateReviewer Update
22 Mar 2022, 11:50Vodacom has finally sorted out my issue after 8 days!
SF
Seanne F's update22 Mar 2022, 11:50
Reviewer Update
Vodacom has finally sorted out my issue after 8 days!