Vodacom error billing

Hi Vodacom staff,

Please find my official complaint regarding your handling of my contract cancelation below.

Vodacom was given sufficient notice to cancel the contract and convert to prepaid.

The contract has not been used for months and All statements and invoices was P A I D successfully during this period.

Vodacom agent initiates cancelation and conversion to prepaid within the 30 days notice period to take effect on the 1st November. The Sim card is not in use during the days leading up to the cancelation or after conversion to prepaid.

NO ALLOCATION WAS SUPPOSED TO BE DONE ON THE 1ST NOVEMBER. Rendering the statement dated 3/11/24 redundant.

This is clearly an error on Vodacom's side which has a negative impact on my very well established credit score!!

I request in full, a letter stipulating the mistake and confirmation that the account is up to date and canceled, within 30 business days.

Please note, failure to comply with the reasonable expectation of resolving this matter, will have legal consequences.