Vodacom error and they don't care to fix it

On Monday 26 November 2018 I called the Vodacom cancellations call centre requesting that the phone line that my daughter is using be cancelled from contract and be made a pre-paid number. I was informed that this can only happen on 30 November.

On Friday 30 November my phone number stopped working. I called the call centre and got diverted to the pre-paid call centre that said sorry, they cannot help me. I was then given a number for the cancellations call centre. I phoned cancellations call centre and was told that instead of the requested cancellation, my phone was cancelled instead, erroneously. Vodacom acknowledged this and committed that it will be fixed within 24 hours. This was Friday morning before 08h00.

My phone is still not working.

I called the call centre again on 1 December 2018 at 21h45 and was informed that the return to original contract state for my number is only scheduled for 4 December. This is COMPLETELY unacceptable and as this is a Vodacom fault, I expected you react immediately and was told on Friday that you would do so.

It is now Monday 3 Dec 08h30 and still no phone!

Vodacom clearly do not value a customer of more than 15 years, so the question remains, what are they doing about it, or are they expecting me to suck it up?