MS
Mariza S
1 reviews | Active since Sept 2015
05 Jan 2022, 14:09
Vodacom ERROR again and again
More than a week later and no response.......
Vodacom ERROR AGAIN I am currently overseas and cancelled my Vodacom contract, still paying the monthly invoice until the end of May when I received a zero invoice from Vodacom.
Today I received a summons letter saying that Vodacom will summons me for R127.44. Will you please rectify this error and send me confirmation that I owe Vodacom nothing.
Please find attached the letter of summons and zero invoice.
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Replies (2)
Vodacom's replyOfficial
05 Jan 2022, 15:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2022, 15:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jan 2022, 08:59Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jan 2022, 08:59
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,