TQ
Thulisa Q

1 reviews | Active since Mar 2016

12 Mar 2016, 09:09

Vodacom erroneously billing and nimblecs

I received a call from Nimble Credit Solutions on Thursday the 10th of March 2016 regarding an outstanding Vodacom account to the amount of R5000. I notifid the caller that I only have ONE account via Autopage, which is fully paid up, and I went on to furnish the consultant with my Autopage Easypay number and she mubled something to the effect that the data she has is different. I asked for an email address to which to send an affidavit. On Friday the 11th of March, Nokuthula called, I had to repeat the process. Vodacom@nimblecs was the email address. Today, the 12th of March 2016, while on my way to the police to get the affidavit done, I receive the following sms:Urgent Notice Payment due today.Your Vodacom acc is being prepared for further action.Call ***.***. I would like Voddacom to investigate how the **********/ erroneous attachment of a contract that was created in. September 2011, first digits of the phone number 076 the last two 93 was opened without my consent, how RICA was done, since I have no statements or previous notifications about the matter, who's been billed all along? Why hand ME over? Signatures 3x on an affidavit enable digital copying

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2016, 12:48
Official
Hello ThulisaQangule,


Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,