WP
Wafeeq P
1 reviews | Active since Mar 2014
31 Jan 2025, 20:58
Vodacom - Erroneous Charges
Vodacom are charging me for a roaming bundle they activated whilst I was back in SA. Spoke to numerous call centre agents, send emails and no one can help - it is like a black hole or facilitated theft
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Replies (2)
Vodacom's replyOfficial
01 Feb 2025, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2025, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Feb 2025, 13:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have requested for a once off credit of R303.48 (Excluding VAT) due too charges occurred for Vodacom Travel Data Bundle. Your reference number is ***.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2025, 13:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have requested for a once off credit of R303.48 (Excluding VAT) due too charges occurred for Vodacom Travel Data Bundle. Your reference number is ***.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Best regards,