Vodacom Equinox Mall Jbay Terrifying Horrible Service

Bought a note 10 lite on Takealot which has a 24month warranty, it is in the 20th month now, and I tried to log a return. Takealot app referred me to my nearest Vodacom store. Which is Vodacom Equinox Mall Jbay. After explaining to an agent there, she said she is going to refer me to Lorette also working there and they charge R350 to fix the phones and it is fast, or she can send it to Vodacom, but she cant tell me how long that will take. After I asked her why I need to pay R350 if it is still under warranty she argued with me over the warranty period and said phones usually only come with a 12 month warranty, she said I have to take it straight to Samsung, I showed her the message on my app, where it clearly stipulates I need to take it to my nearest Vodacom. She got arrogant and said she will have to speak to someone at the back to confirm. She came back with an arrogant attitude again, and I decided to rather leave it, as I do not look forward to trying to get feedback from them and going through the process just because I did not want to pay R350. In the first place they are not suppose to charge you to get it fixed if it is still under warranty, Secondly most phones have a 24-month warranty, and thirdly if you are unsure about the service you are required to deliver as a Vodacom agent, phone around, and get informed before you start getting rude and know better. Yhis us not a shop that puts customer service first, and I would be ashamed if I was Vodacom to be associated with such a representative. I wil never set foot in a Vodacom shop again, and seriously considering changing providers as I have been unhappy with Vodacom in General for a while now, they are expensive and then you gave to receive customer service like this.