JH
Jo H

1 reviews | Active since Jul 2011

10 Oct 2018, 14:50

Vodacom equals useless.

After three years of being a contract customer, Vodacom decided that I don't always pay on time and refused a new contract. My money was good enough until then... I cancelled my one contract and started paying double the required on my other contract for the last four months. Tried again, no go. The very helpful person (Collins @Kolonade Montana) then requested that they clear my account, and allow finance. This was done. He then ordered a phone for me, but when I when to pick it up it was once again declined. Apparently my account is in arrears, but when I check on the app or online, I am R400 in advance... Lots of calls later, and I get given the excuse that the branch does not see the same info as the credit department. and that I now have to phone an outside firm to fix things.

Vodacom. Take your contract and shove it where the sun won't shine. I hope your company dies a miserable end...

0
Replies (1)
Vodacom
Vodacom's reply10 Oct 2018, 14:56
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,