MO
Mandy O

1 reviews | Active since Dec 2016

04 Dec 2016, 16:39

Vodacom Epic Failure

<p>Vodacom EPIC failure can't even describe my dissatisfaction with you and the service of your staff

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

MO
Mandy O's update06 Dec 2016, 12:29
Reviewer Update

Dear Vodacom - I am still waiting for a promised Contact. The appaling service is oing frm Bad to Worse.

I contacted the call centre now and midway through our call I am cut off and nobody has called me back.

To my horror, over and above my original complaint unresolved, my new invoice for end Decemberhas double billing for Smart L line rental - what the hell is going on?

CALL ME BACK IMMEDIATELY.