MP
Mercia P
1 reviews | Active since Mar 2021
31 Mar 2021, 12:25
Vodacom Epic Fail with no response
I am appalled. Exactly a week ago I sent an email about the ********** service I am receiving from Vodacom. I received an email from them stating that a Service Consultant would be in contact with me. 7 days has gone pass, nothing. How is that for service.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
31 Mar 2021, 13:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Mar 2021, 13:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MP
Mercia P's updateReviewer Update
31 Mar 2021, 14:29That is exactly what you said a week ago. You leave me no alternative but to go to the Ombudsman, as i have tried all possible avenues to get you to assist me.
MP
Mercia P's update31 Mar 2021, 14:29
Reviewer Update
That is exactly what you said a week ago. You leave me no alternative but to go to the Ombudsman, as i have tried all possible avenues to get you to assist me.
Vodacom's replyOfficial
01 Apr 2021, 09:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2021, 09:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is currently in hand with our team. Kindly allow our team to investigate and provide feedback.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,