VM
Victoria M
1 reviews | Active since Nov 2022
07 Nov 2022, 14:23
Vodacom epic fail!
Its been a week now since my new fibre line has not been activated. I spoke to an agent on the 1 - 5Nov everyday for someone tell me a different story. The activation takes 24-48hours, but It is now a week later. All the agents I spoke to for the past week promised to call me back and literally no one does. I asked to talk to the manager and regrettably they did not contact me either. I have been a customer of Vodacom since day 1 and this is the service they give you. I am at the point now where they can take their activation and shove it, because I am not interested in their pathetic service anymore. I will take my business elsewhere.
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Replies (1)Vodacom's replyOfficial
07 Nov 2022, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2022, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
