MP
Mercia P
1 reviews | Active since Mar 2021
24 Mar 2021, 12:34
Vodacom - EPIC FAIL
I app**** for Fibre in December 2020. The installation was quick and painless. Needless to say, it was too good to be true. I was debited in January via debit order, without signing a debit order, they got my details from a contract which I had 7 years ago. I phoned on numerous occasions to cancel the debit order. Today was the third time that my account was debited. No Invoice was received by me, apparently it went to my previous Company's email. I then upgraded from a 10mb line to a 100mb line, paying for a 100mb line whilst my speed is 10mb still and upload 4. I am so frustrated as i was promised a Technician will be phoning me. Nothing.
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Replies (2)
Vodacom's replyOfficial
24 Mar 2021, 14:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Mar 2021, 14:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Apr 2021, 17:57Dear Mercia Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your speeds and connection is tested ok.
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2021, 17:57
Official
Dear Mercia Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your speeds and connection is tested ok.
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
We do apologise for the inconvenience caused. Regards Vodacom Consumer Website Team
Best regards,