MD
MARIE D
1 reviews | Active since Dec 2019
04 Jun 2020, 07:31
VODACOM ENTERTAINMENT SERVICES
I have more than one Vodacom account. This is the second month I am being charged for entertainment services. I already spoke to Vodacom about this and I informed them that I will not be paying for anything extra on my account - to no avail. I am unable to phone them now because of the lockdown. Please have all the entertainments services removed. It seems I cannot do it myself and I cannot figure out what it is for. Please contact me and credit my account.
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Replies (3)
Vodacom's replyOfficial
04 Jun 2020, 08:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jun 2020, 08:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Jun 2020, 12:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jun 2020, 12:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
MD
MARIE D's updateReviewer Update
04 Jun 2020, 13:14Thank you for your assistance and help. It is highly appreciated.
MD
MARIE D's update04 Jun 2020, 13:14
Reviewer Update
Thank you for your assistance and help. It is highly appreciated.