Vodacom Entertainment ****

Item: Vodacom
Rating: 1
Author: Francois S

This is the third month in a row Vodacom charges me for Entertainment Services I did not sign up for, nor accepted any terms and conditions, I DO NOT EVEN PLAY GAMES.

This is unacceptable, the bill this month for entertainment came down to R 202-71.

Times are tough enough as it is, if you do this to 5 customers every month its a thousand rand, where is your loyalty Vodacom. I am not the only one complaining about this, it seems there is allot of quarrel about this issue you just don't seem to resolve.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Jun 2018, 10:52

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Jun 2018, 10:52

Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Francois S's updateReviewer Update

14 Jun 2018, 12:06

"Vodacom will not contact you via Whatsapp to request your personal details".............................but they will charge me for Entertainment Services I did not subscribe to? This in itself is a ****.

Francois S's update14 Jun 2018, 12:06

Reviewer Update