MG
Marc G
1 reviews | Active since Jan 2017
03 Dec 2019, 09:47
Vodacom Entertainment & Content Services.
I have been over charged by R476,24 on my cellphone contract bill for the month of November for Entertainment services and content services. The parties in question are "honky Dory" and "exactmoblie". I have not subsrcibed or agreed on any format to allow Vodacom to charge me for these services. I demand a full refund on my bill immediately. If this does not happen, I will consider legal action against Vodacom.
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Replies (2)
Vodacom's replyOfficial
03 Dec 2019, 10:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2019, 12:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was already escalated to our Admin Department and matter has been completed. The feedback refers as follow:
***: Dear customer; kindly be advised that your subscription services have been blocked successfully, and as a once off gesture of goodwill we have credited R 440.22 ex Vat to your Vodacom account. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care Sonia anne Livesey Regards,Consumer Website Team
***: Dear customer; kindly be advised that your subscription services have been blocked successfully, and as a once off gesture of goodwill we have credited R 440.22 ex Vat to your Vodacom account. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care Sonia anne Livesey Regards,Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2019, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was already escalated to our Admin Department and matter has been completed. The feedback refers as follow:
***: Dear customer; kindly be advised that your subscription services have been blocked successfully, and as a once off gesture of goodwill we have credited R 440.22 ex Vat to your Vodacom account. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care Sonia anne Livesey Regards,Consumer Website Team
***: Dear customer; kindly be advised that your subscription services have been blocked successfully, and as a once off gesture of goodwill we have credited R 440.22 ex Vat to your Vodacom account. We trust that everything is in order, Thank You. Kind regards, Vodacom Customer Care Sonia anne Livesey Regards,Consumer Website Team
Best regards,