Vodacom! Enough is Enough!

Yet again Vodacom is showing they are just as useless as MTN. On 27 Sept'21 I cancelled my Vodacom Data contract with Gugu. I gave Vodacom 2 MONTHS NOTICE as the contract was only due for cancellation the end of Nov'21. I continually followed up regarding the cancellation and I was advised that the contract was definitely cancelled and that I would receive my confirmation of cancellation the end of November. End November came and gone but no confirmation. I got a bill Middle December that showed the contract was not cancelled and they billed me for another month. On 13 December I phoned Vodacom again. I was advised that the "system" cancelled my cancellation. I was also advised that a bill dispute would be logged. I requested an updated bill. As I refused to pay for a contract that I have cancelled. On 31 December, I phoned Vodacom again. I never received my updated bill and I wanted to pay my account. Baxolile Mathonsi assisted me, advised me that the bill dispute was NEVER logged and she logged yet another dispute. She also said that she cannot include me in the mail nor give me a reference number for my call. In the meantime I only paid wat was actually owed to Vodacom. Today I received a sms from their collections department stating that I must phone them and make payment arrangements as I now owe two hundred rand more than the initial bill! I've had enough of Vodacom! VODACOM, sort this out and catch a wake up!!!!!!