DL
Dheshree L

1 reviews | Active since Jun 2017

07 Jun 2017, 09:53

Vodacom ends the wrong contract and then demands early cancellation payment!

<p>Despite me putting it in an email which contract I wanted terminated (it was the contract that had ended), Vodacom still managed end the wrong one. Despite numerous attempts to get them to correct this, I had no joy, no service, no help and now I find out by sms that the account is being handed over!</p> <p>I have all of this recorded in email (before they decided to remove email communication as perhaps there was too much proof of incompetance).</p> <p>There was never any communication to let me know what was going on with my account despite them being at fault. They will call to ask for payment even when they incorrectly ended your contract but not to be helpful and correct their mistake.</p> <p> </p> <p>Poor service! - If I had a choice I would give Vodacom no stars - they do not even deserve one!</p>

0
Replies (3)
Vodacom
Vodacom's reply07 Jun 2017, 11:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DL
Dheshree L's update10 Jul 2017, 12:29
Reviewer Update

Received a reference number (EC-0CRN-2OXS53) over a month ago and was informed the matter will be investigated. However, to date no feedback.

Vodacom
Vodacom's reply25 Jul 2017, 07:32
Official

Dear Dheshree Lamech,

Thank you for your patience.

Feedback has been sent to you via email.

Regards,

UW