Vodacom - Endless Problems, Terrible Services

<p>Jan 16, I was due for an upgrade. I waited for April as the phone i wanted went on special, on a top up contract. In April received the handset, but i was left on the Smart M package. After 2 months of complaining, eventually in June i was put on Top up contract. Came July and August month, I have a duplicate handset fee on my account of R 359.00. Since July to date, i have been sent from pillar to post, spenind hours on the phone, only to be said it is escelated. Few days later, a sms from vodacom to evaluate services. What service. 2 months absolutely no feedback. Every consultant acknowldges it is an error, but nobody can fix. I dont know what to do, as nobody is concerned with correcting this problem. If someone can please pay urgent attention to this, ********** </p>