Vodacom encourages you to not pay them!!

wow where do I begin...<br> <br> I have tried to contact vodacom accounts on *** for about a week regarding my account and have been kept on hold for anywhere from 30 minutes to an hour.<br> <br> So after no avail i go onto the chat site and Zama comes online - she advises me that the 1946 number is only for accounts that are in arrears therefore they would not have answered because as we speak my account is not in arrears. And I get told to dial 082111 as that is the correct number.<br> <br> I call that number and spoke to someone who doesn't even know what I am talking about and they put me through to accounts - guess what number that is -- 1946<br> I tell her that I have spoken to them and they can't help but she puts me through anyway.<br> <br> So i go through and guess what someone answers the call but no voices and puts me through to rate the service that I did not receive.<br> <br> So I go back onto the chat service and speak to Ricardo who says that a payment arrangement can only be given if your account is in arrears - so I will have to miss a payment to get a payment plan - I mean how disgusting!!<br> <br> Hence to say I have cancelled my debit order until I can get some assistance.<br> <br> Most pathetic customer service!<br>