Vodacom enabling ****mers/*****sters use their platform

Can someone tell me Vodacom could allow Sim swop over the phone whilst other mobile operators ask you to do in-store. Well, Vodacom ******* employee facilitated a Sim swop on my number that led to my family and friends getting ****med via WWhatsApp. Vodacom is basically enabling *****sters use their platform to **** people, how pathetic is that! Shame on you Vodacom, your ***** line is as good as non existent, you call and nobody bothes to answer.