Vodacom enabling *****
I have suddenly been subscribed to Baseplay Max and paying for it via my Vodacom bill. I have NOT subscribed to this, nor will I ever. Vodacom obviously enables this *****.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Aug 2025, 12:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Aug 2025, 12:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Aug 2025, 18:43Dear Dineke,
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities to improve our service.
Following our discussion, we can confirm that a content blocker has been successfully implemented on your account. Additionally, we have requested a once-off credit as a goodwill gesture.
Your reference number for this query is ***.
Kind regards,
Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities to improve our service.
Following our discussion, we can confirm that a content blocker has been successfully implemented on your account. Additionally, we have requested a once-off credit as a goodwill gesture.
Your reference number for this query is ***.
Kind regards,
Consumer Website Team
Best regards,
Vodacom's reply01 Aug 2025, 18:43
Official
Dear Dineke,
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities to improve our service.
Following our discussion, we can confirm that a content blocker has been successfully implemented on your account. Additionally, we have requested a once-off credit as a goodwill gesture.
Your reference number for this query is ***.
Kind regards,
Consumer Website Team
Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it helps us identify opportunities to improve our service.
Following our discussion, we can confirm that a content blocker has been successfully implemented on your account. Additionally, we have requested a once-off credit as a goodwill gesture.
Your reference number for this query is ***.
Kind regards,
Consumer Website Team
Best regards,