BS
Bernhard S
1 reviews | Active since Aug 2012
16 Oct 2019, 14:14
Vodacom enables Theft by iBrain
Voda stole thousands of rands from my prepaid airtime and payed it to iBrain, whose services I never requested, permitted or used.
I was told by my nearest branch that an iBrain icon must have popped up on my screen, which meant that I had subscribed to iBrain. I never requested, permitted or used any service from iBrain, but Vodacom has deducted several thousand rands worth of my prepaid money and paid it over to them.
It is not clear to me what commission or other benefits Vodacom gets as agent of this blant theft. I asked for my ****** prepaid credit to be reinstated, but was dismissed/ignored
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Oct 2019, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BS
Bernhard S's updateReviewer Update
18 Oct 2019, 07:0824 hours later, Vodacom has not yet contacted me
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Bernhard S's update18 Oct 2019, 07:08
Reviewer Update
24 hours later, Vodacom has not yet contacted me
BS
Voda stole thousands of rands from my prepaid airtime and claims to have paid it to iBrain, whose services I never requested, permitted or used.
I was told by my nearest branch that an iBrain icon must have popped up on my screen, which meant that I had subscribed to iBrain. I never requested, permitted or used any service from iBrain, but Vodacom has deducted several thousand rands worth of my prepaid money and paid it over to them.
It is not clear to me what commission or other benefits Vodacom gets as agent of this blant theft. I asked for my ****** prepaid credit to be reinstated, but was dismissed/ignored
Someone called me this morning, but spoke in a soft voice inaudible to me. The person did not identify himself/herself as from Vodacom, but as from Master-something
Bernhard S's updateReviewer Update
21 Oct 2019, 15:11Voda stole thousands of rands from my prepaid airtime and claims to have paid it to iBrain, whose services I never requested, permitted or used.
I was told by my nearest branch that an iBrain icon must have popped up on my screen, which meant that I had subscribed to iBrain. I never requested, permitted or used any service from iBrain, but Vodacom has deducted several thousand rands worth of my prepaid money and paid it over to them.
It is not clear to me what commission or other benefits Vodacom gets as agent of this blant theft. I asked for my ****** prepaid credit to be reinstated, but was dismissed/ignored
Someone called me this morning, but spoke in a soft voice inaudible to me. The person did not identify himself/herself as from Vodacom, but as from Master-something
BS
Bernhard S's update21 Oct 2019, 15:11
Reviewer Update
Voda stole thousands of rands from my prepaid airtime and claims to have paid it to iBrain, whose services I never requested, permitted or used.
I was told by my nearest branch that an iBrain icon must have popped up on my screen, which meant that I had subscribed to iBrain. I never requested, permitted or used any service from iBrain, but Vodacom has deducted several thousand rands worth of my prepaid money and paid it over to them.
It is not clear to me what commission or other benefits Vodacom gets as agent of this blant theft. I asked for my ****** prepaid credit to be reinstated, but was dismissed/ignored
Someone called me this morning, but spoke in a soft voice inaudible to me. The person did not identify himself/herself as from Vodacom, but as from Master-something
BS
Bernhard S's updateReviewer Update
21 Oct 2019, 15:21I have called the number 082135 that Vodacom recommends in their response. To no avail -- except listening to their menus, which are not applicable to my problem with Voda's enabling massive theft of airtime
BS
Bernhard S's update21 Oct 2019, 15:21
Reviewer Update
I have called the number 082135 that Vodacom recommends in their response. To no avail -- except listening to their menus, which are not applicable to my problem with Voda's enabling massive theft of airtime