Vodacom Enables ***** and Ignores Customers

If I could give zero stars, I would. Vodacom allowed a *****ulent account to be opened in my name without my consent or approval. Now I’m forced to jump through endless hoops to get it resolved, while *****ulent transactions are still being allowed on my account.

It’s been two months, and the *****ulent number is still sitting on my Vodacom profile. I’m still receiving invoices and SMS messages demanding payment for something I never signed up for.

Trying to get help is a nightmare. You can’t speak to a real person — only a bot or a so-called “customer service” call line that can’t assist you and sends you to a store. The store can’t assist you either, so you end up stuck in an endless loop with no resolution in sight.

This is beyond unacceptable. Not only has Vodacom failed to protect my personal information, but they are actively wasting my time and damaging my credit profile while refusing to fix a problem they created.

Vodacom needs to take ***** seriously, train their staff to assist customers, and give us a way to speak to someone who can actually resolve these issues. Until then, I would never recommend them to anyone.