WP
Wayne P

1 reviews | Active since Jan 2018

29 Mar 2019, 10:14

VODACOM ENABLES AND ALLOWS WASPS TO ***** FROM THEIR CUSTOMERS

Yet another thieving WASP ****. When will Vodacom take some responsibility for these ****s. They are after all the ones who enable them! Dear Vodacom, my mother is a pensioner and all she uses her phone for is phone calls, SMS and WhatsApp. Somehow you have subscribed her to something called “See Who Viewed Your Profile” which deducts R7 per day from her airtime with no notifications. Who knows how long this has been going on and how much money has been ****** from her in this way!! I cannot believe that despite the number of complaints about these sneaky deductions, your call center agents are unable to provide any useful information about who is *****ing this money. I want answers to the following questions: 1. When and how was this subscription activated. 2. How much money has been ****** from my mother by this “service”? 3. What are you going to do about it?

I look forward to hearing your response.

0
Replies (2)
Vodacom
Vodacom's reply29 Mar 2019, 10:49
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
WP
Wayne P's update29 Mar 2019, 16:35
Reviewer Update
Ok. So I got the automated reply to say Vodacom will be in touch via WhatsApp... let’s see how long that takes and if I get a satisfactory answer.