DS
Denis S
1 reviews | Active since Dec 2019
28 Dec 2019, 08:23
vodacom empty promisis
after my last post. Vodacom was quick to call me and try and "help" resolve my problem. The nice lady said she would be in contact with me in a day or two. but nothing, they dead quite. and is almost a week that has passed, please vodacom. come collect the remaining devices and cancel l my contracts. 10years waited with you guys. Maybe MTN or Cell C, would give better service and assistance. i had enough now.
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Replies (4)
Vodacom's replyOfficial
28 Dec 2019, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Dec 2019, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DS
Denis S's updateReviewer Update
28 Dec 2019, 10:09that is what you guys always say
DS
Denis S's update28 Dec 2019, 10:09
Reviewer Update
that is what you guys always say
DS
Denis S's updateReviewer Update
02 Jan 2020, 08:24almost 2 weeks later and still no reply, is that what call " Kindly be advised that a consultant will make contact with you in due course to assist with your query.
DS
Denis S's update02 Jan 2020, 08:24
Reviewer Update
almost 2 weeks later and still no reply, is that what call " Kindly be advised that a consultant will make contact with you in due course to assist with your query.
Vodacom's replyOfficial
04 Feb 2020, 12:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2020, 12:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,