Vodacom empty promises with pathetic customer service.

Good day,

On April 19th, I have sent an email to Vodacom asking for a reason I am being charged for a second handheld still after the contract has ended. To date I have only received empty promises and lame excuses. The request was escalated numerous times with absolute no effort of resolving my issue and keeping me informed. I have requested numerous times for an update, then getting excuses such as, "Sorry! your request was closed, we will re-open", "we will email the back office for an update"

I am sure it is not my responsibility to ask for updates, also I am sure it does not take 6 weeks to find out WHY I am still paying for a device almost 11 months after an upgrade..

Looking forward to hear another lame excuse.