Vodacom empty promises

<p>On the 16 th of March i phoned vodacom to find out why my debit order did not go thourgh yet , the call centre told me then that i did not have a payment due that month because i was credited on my account i asked them to please make sure for me and he dubble checked the system and told me that i have no outstanding balance. On the 18 th of March Vodacom deducted a dubble payment form my bank account. I phoned them and explained to them what happend and that they are *****ing my money all they said is i am sorry and that the call sentre did not say i that my account was credit i asked them to trace the call and listen to what was said because the calls are recorded they did not want to trace the call. They had me made a payment arrangement and told me that they will not add the R100 fine for the debit order that did not go throuh. But liked Vodacom promised it did not happen they did add the R100 to my account. I am so frustraded at this point i will cancel my Vodacom contract because of this</p>