1 reviews | Active since Sept 2016
Vodacom Empty promises
<p>This is to request your assistance in requesting Vodacom to furnish me with my April 2015 itemised billing record. They have been playing hide and seek since February this year up until today, yet I have an ongoing cellphone contrac with them and have never defaulted on my payments.I have informed Vodacom on the importance of this request but it seems as my cry falls on deaf ears. Please assist, I also have emails I have sent to Vodacom as well as their replies.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Hi
I have since filled in and faxed the required documents to the number ***as per email recieved. The documents were faxed on the 22nd of September. I called the contact centre on Tuesday the 4th of October to enquire the progress and was advised that the fax was not recieved. What is going on at Vodacom !!!??? I am tired of your empty promises...Please get back to me ASAP as I did advise the urgency regarding this request.
Hi
I have since filled in and faxed the required documents to the number ***as per email recieved. The documents were faxed on the 22nd of September. I called the contact centre on Tuesday the 4th of October to enquire the progress and was advised that the fax was not recieved. What is going on at Vodacom !!!??? I am tired of your empty promises...Please get back to me ASAP as I did advise the urgency regarding this request.