CN
Cecilia N

1 reviews | Active since Jul 2020

27 Jul 2020, 14:13

Vodacom Empty PROMISE

PROMISES, PROMISES!! I got a call from Vodacom awards about a month ago. They can see on my profile that I buy extra data and would like to give me a package with 80 Gig data for less than what I spend on my contract and buying data with an extra simcard and other gifties… Long story short after I called and asked why the package was not delivered a lady from Vodacom promised me that it will be delivered as soon as I send my FIKA docs on the contact number she will send me. Till today no contact number and no package. Why promise things if you cant deliver? Rather leave it then. Really poor service.

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2020, 15:02
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team