SG
Sheri G

1 reviews | Active since Nov 2020

24 Nov 2020, 13:16

Vodacom empty lies and promises CONTINUED

Please DON'T even consider Vodacom fibre. If you don't believe me, head over to their FB Page to see all the complaints and terrible service, actually what am I saying, there is no service.

I have been waiting since the beginning of October for a fibre relocation. No one can tell me what the status of the relocation is, or where the holdup is.

Last week after almost 6 weeks of non stop daily calls to try and get an answer I just wanted to be rid of them. I requested a cancellation and was promised someone from cancellation department would contact me within 7-10 working days to advise on the cancellation amount. As well as November's because I cannot pay for a service I don't have. Today is the 24 November. Exactly 10 working days later, and still no call, email or anything to recognise the cancellation or tell me the amount I need to pay.

PLEASE Vodacom I just want to pay for the cancellation and get away from your lies and incompetence.

WARNING!!! DO NOT SIGN UP FOR THEIR FIBRE!!! YOU WILL REGRET IT!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2020, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SG
Sheri G's update24 Nov 2020, 15:04
Reviewer Update
That's what you said 10 working days ago when I posted my first review!!!!
I really just want to pay the penalty for cancellation and find a different ISP.