Vodacom empoyees don't follow through

Totally disappointed in online Vodacom. I app**** for an unlimited LTE 36 month 20 mbps line online on Vodacom's webpage on the 5th May 2022. I immediately received an email stating I need to mail through supporting docs, which was done. On the 6th May I received an SMS stating everything is approved. I also receceived a phone call to state it has been approved all is in order. I called to follow up on the the 7th June a whole month later, only to find out the lady assisting me never processed my quote. I was informed she would call me soon. It is the 13th June today with NO FEEDBACK from Vodacom. I find this service absolutely pathetic.