Vodacom employs dishonest people!

I made an online purchase of a wifi modem - *** on the 10/07/2015. The very next day I requested return of the item as the consultant Ashely Leornard failed to mention that this device is not compatible to my phone. He assured be that pick of the item will take place the same week & i will be refunded of the amount debited with 3 days. It's now 3 weeks later and Im still sitting with the device not been activated and not been picked up. Neither did i receive my refund. Everytime i call in i am told to wait and Ashley blatantly told me that he **** to me that i will receive the refund in 3 days. This is the type of people Vodacom employs.. I have logged a request with the customer care reference # S3-8DZ88-8VRE and have still not heard anything. All i require is for the device to be fetched and my monies to be refunded. Clearly Vodacom is not aware of the Consumer Protection Act against false information... well they are in for a rude awakening...