AS
Alexander S

1 reviews | Active since Mar 2009

01 Jun 2018, 11:48

Vodacom employs ******

I received a telephone call from a Vodacom consultant and she advised me that I was using an old tariff which was expensive and she would move me onto a new tariff which would give me more data for the same price. I gladly agreed just to find out half a year later that she had locked me into a new 24 month contract without mentioning to me that fact. Now I want to get a new contract with a new telephone but they tell me that I would still be liable for the remaining one and a half year for the contract which I have never signed and given No consent to. I have launched an official complain on 13.05.2018 but they don't give a s...t about it. Totally disgusted by these f...n ****** !!!

0
Replies (2)
Vodacom
Vodacom's reply01 Jun 2018, 12:58
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Jun 2018, 06:38
Official

Good Day Alexander

Kindly note that the above query has been attended to and feedback as been provided.

Kind Regards

CJ