Vodacom employer screams at customers.

Went to Vodacom at Wonderboom Junction to do a sim swop. Standing in the que the lady said they do not do sim swops after six. So the person in front of me ask them if you phone vodacom Vodacom they say you can buy a contract sim and phone them. The lady responded with they are a franchise they do not work this way. The ladies locked the door and when I wanted to go out I tried opening the door and the one lady starting to shout at me why I pull the door. So I said to her I want to leave because she said we cannot do a sim swop after 6. She started screaming at me she is still busy with a lot of customers and workers did not pitch for work. They did not even have lunch. So I turned to her and said well that is fine I don't have anything to do with their work situation I just want to leave. So she keeps on screaming at me and I asked her may I have her name. She responded it is Lebo and the other lady opened the door. I will not renew my 2 contract with vodacom. This is most humiliating and worst service I ever got at Vodacom. Please train your people how to work with customers and give them proper work conditions.