Vodacom employees very disappointing

I am very irrited as I type this. I am on the line with an agent who decided not to continue assisting me.

I called in to complain because I ha 215megs normal data and also purchased just for your town data of 250 megs for the day.

I have been surfing the net and never received any sms's stating that my data is low. She says the sms's were sent, furthermore she says the sms's could have been delayed, then she says the sms's are a courtesy to the customer and I have to keep on checking my balances. My question was because the vodacom app does not work in real time and when I log on I don't normally get the true reflection of my balances, what must I do. She tells me about a used number "*135" whatever.I told her, I'm on the net, do I hv to stop what I'm doing and keep on dialing for balances, and what about the line on my router because I'm encountering the same problem and am being charged out of bundle rates without being notified. Now she wants to argue with me because I'm saying I don't receive those notification sms's otherwise I wouldn't waste my time about this. But the problem is that, it's not the 1st time this is happening. It seems Vodacom is making money with not sending out warning sms's that data is about to deplete. And the manner in which we are being treated when we query these things is like we are being done a favor. I've been on the line for a horrible 51minutes 10 seconds. Of which I had to hold for almost 20 minutes without being told why as she said if I want to call again I will hang up and call again. So because I did not hang up. I have to start the whole story again which Precious. I hate being taken for a ride