Vodacom employee's stinking attitude.

I went to Jabulani Shopping Mall, Vodacom Shop on the 5th of January 2021 . The time was around 16:30. There were only 2 attendants who were busy with clients. At the same time, there was this third assistant/employee who was standing near one of her colleague just chatting.

After about6 minut es, this Vodacom employee (who was standing not doing anything) strolled to her desk and called me to come to her desk. I then asked a client who I believed was there before me to go to this assistant to be assisted. This employee insisted that I should come to her. I waited for my turn.

The client was only there to pay her installment. That took very little time. It was then my turn to be assisted. I did not understand why this employee had been standing while others were working.

I went to her desk but I had to ask her as to why was she standing around not working while clients were waiting to be assisted. Her response was that she was on lunch and she also mentioned that she only helped us because she was feeling pity for us as we were waiting for such a long time. I told her that she was not supposed to be on the shop floor when on lunch. Her response was that she could do whatever she like during her lunch time. She told me that she was no longer going to help me because I was asking too much.

She asked her colleague to assist me when done with her client. I waited. This rude employee called another client to assist WHILE SHE HAD REFERRED ME TO SOMEBODY ELSE. l waited for another 6 minutes. The rude employee had no client to help. She sat in her desk. I went back to her and asked to know who she was and told me that she was not going to give her name to me. I asked if the manager was in store and she told me that the manager was not in the shop. She told me that she was avoiding me and she just walked out of the shop. At last I managed to get her name, Civil Mongwe. Finally I was assisted. Civil Mongwe was not civil at all. I cannot understand how can an employee on lunch can remain on the shop floor. I hope this matter can be thoroughly investigated. The manager of the shop, Richard Dlamini was informed of the behaviour of his colleague but did not do much. On my way out, I saw Civil Mongwe standing outside chatting to somebody else while clients were waiting at Vodacom Shop to be assisted.

Vodacom must do something about this. Thanks

S E Ngcobo