Vodacom employees no respect for costumers!!

Hi there,

I’ve never been so disappointed in Vodacom. I upgraded last year in March at Hartebee****rt Vodacom Village Mall I got router and SIM, the consultant made my account a cash account, I have many bank accounts and that one is for debits, in July I found out that I owed, I went and paid and requested to PLEASE put the account on debit order, apparently this was not rectified,oblivious to this last week I got a call from Burnard Rafa &Ass to say I owe Vodacom and they will go ahead with legal action if I don’t make payment arrangements. I told them go ahead as I knew my account was monthly debited and thought this was a ****, I went to the same outlet I upgraded at and the lady told me it was true, she told me the lawyers have the account now and I’ll have to pay through them. She sent an email about my complaint but no results. Not to ***** my credit, I paid the amount at the lawyers in full today. There was no communication from Vodacom to me... They funny thing is the lawyers got hold of me, obviously Vodacom has my details.

I’m so disappointed, the fact that I’m not even using the router as it stopped working a couple of months after I got it, makes this whole situation revolting.

We had a good relationship with Vodacom, but I’m so disappointed beyond words.. Lucia