Vodacom employees need to be informed properly!!

I was ported from Nashua mobile to Vodacom, my contract ended at the END of Feb & I upgraded to a Smart S contract with a Blackberry passport....I asked the consultant if I need BIS & I was told that Vodacom doesn't do BIS anymore, so I figured I just need data like a Samaung! My phones blackberry protect & blackberry world started malfunctioning on Saturday morning the 28th of February (before my contract was suppose to be switched over) and ever since then I have been unable to access blackberry protect or world in order to back up my data from my old Blackberry 9900 to my new blackberry passport. I called 082 111 and spoke to Temela who informed me I need to have BIS, I called *** & spoke to Jabulina who said I need to buy BIS in order to back-up my Data on blackberry protect on my old phone at a cost of R 59, then I can go onto my new phone and use the data bundles. One problem - I left the backing up till the 28th of Feb as I needed the latest information-my contract was switched over on the 28th of Feb, when it was suppose to be the 1st of March-Now I must fork out R 59 to get BIS to back-up my old phone's data & info? Vodacom was too eager!!