MK
Marcel K

1 reviews | Active since Jun 2021

03 Apr 2024, 12:26

Vodacom employees going missing.

Does anyone work at the Vodacom complaints office, as it would appear that this is a ghost town. Vodacom has ruined my credit score, and after multiple complaints and follow-ups, as well as me providing all of the relevant information, no one has contacted me to follow-up on my previous complaints.

I would suggest that management check-in on their employees, as they are either all on leave, or have gone missing.

Can someone from Vodacom please reach out to me for this to be resolved. I am now 9 months into trying to cancel a month-to-month contract.

I suggest reading all of the mail / info / complaints linked to the reference number provided as this is now the 4th or 5th complaint I'm done on here.

0
Replies (1)
Vodacom
Vodacom's reply03 Apr 2024, 13:34
Official
  Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

Best regards,