SS
Simone S

1 reviews | Active since Mar 2019

15 Sept 2021, 17:35

VODACOM EMPLOYEES ARE ***********

I have been emailing and phoning Vodacom since March 2021 to sort out our 2 business lines, to date they still have not done anything that we have requested and we are paying roughly R1200 per month on 2 month to month contracts which give us 250mg data, when we were previously getting 10gigs data and 400 minutes, when i called Vodacom to do an upgrade in February 2021, and we couldnt agree on a package, we were led to believe that when the contract ended nothing changes, it just goes on a month to month (which we discovered was incorrect when we ended up with a R5000.00 data bill on one of the numbers) on the 10th May 2021 when i received this ********** bill i emailed them and told them to place the 2 numbers on prepaid, i have been mailing them constantly about this, and the reply i always get is "provide us with the reference number", but all i have is my millions of email requests. Its a joke, they are a joke, they are so ***********. And yesterday some incompotent person at vodacom has activated our business numbers for DELETION instead of prepaid. Yip, you read that right! I have spend most of my day today fighting with Vodacom, they have wasted 6 months of my money, time and sanity. DO NOT EVER SIGN WITH VODACOM.

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Replies (1)
Vodacom
Vodacom's reply16 Sept 2021, 07:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team