1 reviews | Active since Oct 2022
Vodacom employee swearing - JOU ***EN ****
I visited Vodacom Store ag Caps Gate on 10 July 2024 for assistance with a Huawei phone. The lady at the store said she will get a technician who deals with Huawei to assist, which she phoned. I at first did not understand why someone must be called, as there were 4 assistance in the store doing nothing. I then took my phone out if my bag to take a photo of the store, the Afrikaans white male started to use foul language towards me, and said either I delete it or he will phone the police, I said he could phone the police, he was very aggressive and said to me JOU ***EN ****, the female colleague reprimanded him, and he walked to the back office of the store. He said that the technician is not allowed to help me inside the store, that I need to go outside, and be assisted outside the store. The Huawei Assistant said he could not help as the phone was not bought at that Vadacom store, and that they will have to charge me R299.00, but that he will show me what to do, then I have to do it myself. The behavior of the white Afrikaans male, I think he is the manager was uncalled for, he should not be allowed to speak or deal with clients in that aggressive and rude manner. The company should not employ people who swear and speak to humans in that tone, he should be investigated for hus behavior.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
