bA
beryl A

1 reviews | Active since Aug 2011

19 Jul 2024, 19:13

Vodacom employee of the year

So I recently wrote a nasty review about vodacom. Vodacoms hello peter rep Stefan contacted me to try and resolve my unhappiness. Well Stefan jumped through many hoops and spent endless hours meetings and enduring my frustration and irritability with first vodacom then vumatel. When vumatel eventually figured out (with the help of Stefan and his manager) after numerous meetings and emails, what they needed to do to resolve their part in my frustration, Stefan continued to help me even sometimes after hrs. Needless to say after nearly 2 1/2 months I finally have my internet connection. Thank you Stefan. 5 starts to you.

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2024, 11:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team