Vodacom Employee Advantage Epic Fail

<p>Started with my VEA upgrade early December, sent from pillar to post, consultant committed to call me back, never did. I had to phone every time, eventually had the upgrade done late December 2016 promise made of handset delivery on the 4th or 5th of January 2017. Phoned today to follow up as per usual, and get told that VEA have an issue with their reference number system for upgrades and that's why the handset was not delivered. Only because I phoned can the handset now be delivered in 3 to 5 working days again, tried to cancel the upgrade but could only be done in, you guessed it, 3 to 5 working days. Vodacom, you are in breach of contract and I will never use VEA again. If I had upgraded via the Vodashop, I would have received the handset the same day, the meager "advantage" I receive because of using VEA is really not worth all of the difficulty and frustration just to get an upgrade done. Never again will I use VEA... So disappointed....</p>