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mckeown.vicki.e mckeown.vicki.e

1 reviews | Active since Oct 2016

02 Nov 2017, 15:26

VODACOM EMPLOY ARROGANT RUDE AND OBNOXIOUS PEOPLE

JUST HAD YET ANOTHER ENCOUNTER WITH A RUDE..ARROGANT AND CHEEKY STAFF MEMBER AT VODACOM .... THIS TIME ALLISTAIR KLEIN....NO RESPECT AT ALL...SEEMS TO BE A TRAIT AT THAT PARTICULAR VODACOM TECHNICAL CENTRE BACK OFFICE......TONE OF FIRST SMS RUDE BY WAYNE JEFTA...I TOLD THIS TO ALLISTAIR THAT THAT NEEDS TO BE CHANGED....ALLISTAIR SAYS MESSAGE IS GENERIC " HE " IS NOT GOING TO CHANGE IT FOR ME !!!! AS IF HE CAN SPEAK FOR VODACOM....I SUGGEST MANAGEMENT LET HIM KNOW THAT HE HAS NO AUTHORITY TO MAKE ANY SUCH DECISION..HE TELLS ME THAT I AM THE ONLY PERSON WHO HAS COMPLAINED....IE I AM ONE PERSON OUT OF A HUNDRED CUSTOMERS AND THEY HAVEN'T COMPLAINED...SO IF YOU ARE UNLIKE ME AND JUST ACCEPT FIRST MESSAGE (which is rude) CUSTOMER MUST JUST ACCEPT SUBSCRIPTIONS THEY KNOW NOTHING ABOUT...I ASK HIM WHY THEN DID HE GET INVOLVED....HE SAYS ONLY BECAUSE I HAD REPOSTED MY COMPLAINT AND THAT IS WHY HE CANCELLED SUBSCRIPTION ATTACHED TO MY ACCOUNT AND REFUNDED ME !!!!!! NOW IF HE THINKS THE MESSAGE SENT TO ME BY WAYNE JEFTA WAS FINE...WHY DID HE TAKE IT UPON HIMSELF TO ACTUALLY TAKE MY COMPLAINT FURTHER ???? TELLS ME HE IS ENDING CALL...TELLS ME HOW LONG CALL HAS BEEN...TOLD HIM I AM REPORTING HIM JUST LIKE HIS OTHER COLLEAGUE ON 31/10/2017....AGAIN COULD NOT CARE LESS !!!! WHAT A TERRIBLE ORGANISATION...THEY EMPLOY PEOPLE WITH ZERO CUSTOMER S****S WHO HAVE NO MANNERS WHO ARE RUDE ARROGANT AND CHEEKY !!!

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Replies (5)
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mckeown.vicki.e mckeown.vicki.e's update02 Nov 2017, 15:35
Reviewer Update
THIS PERTAINS TO SUBSCRIPTIONS ATTACHED TO MY ACCOUNT WITHOUT MY KNOWLEDGE...I QUERIED...GET RUDE SMS TELLING ME THAT THEY WILL CANCEL WHEN SUBSCRIPTION ENDS.....I DON'T HAVE SUBSCRIPTIONS.....BE VERY CAREFUL.....ACCOUNTS ARE BEING DEBITED...KEEP AN EYE ON YOUR BALANCES AND QUERY....THIS IS NONSENSE AND *****ING AS FAR AS I AM CONCERNED !!!! THESE THIRD PARTIES MUST BE STOPPED !!! VODACOM IS MY SERVICE PROVIDER AND THEY HAVE TO INNOVATE TO PROTECT THEIR CLIENTS !!!!!
Vodacom
Vodacom's reply02 Nov 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

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mckeown.vicki.e mckeown.vicki.e's update02 Nov 2017, 15:37
Reviewer Update
SO IF I HAD JUST LEFT IT...IMY ACCOUNT WOULD STILL CONTINUE TO BE DEBITED WITHOUT ME KNOWING !!!!
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mckeown.vicki.e mckeown.vicki.e's update02 Nov 2017, 16:06
Reviewer Update
FOR THE SAKE OF GOOD ORDER...THE CORRECT SPELLING OF THE NAMES MENTIONED ARE WS FOLLOWS: WAYNE JEPTHA SENT RUDE " GENERIC " SMS ALLISTER KLEIN WAS THE EMPLOYEE I DEALT WITH....
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mckeown.vicki.e mckeown.vicki.e's update09 Nov 2017, 00:05
Reviewer Update
VODACOM I AM WAITING FOR YOUR FEEDBACK....THIS ISSUE HAS TO BE ADDRESSED !!!