NM
Nondumiso M
1 reviews | Active since Jan 2021
06 Dec 2024, 03:02
Vodacom empangeni
Vodacom empangeni branch I bought Huawei Pura on the 14 June 2024 of which I should have received the tablet but I have not received it they are not assisting me they have asked for emei number I gave them but there is no update I talked to the manager on the phone he told me that he will assist me as huawei should be the one to give me the tablet but nothing when I went to the shop he didn't even come to me.
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
06 Dec 2024, 08:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2024, 08:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Dec 2024, 10:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the feedback as per the Store Manager is as follows:
This has been addressed with Huawei directly. This was a Huawei Claim that the customer performs when purchasing a Huawei Pura. You have been contacted by the Huawei Area Manager. They are resolving the claim issue and will provide feedback to us once received. Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2024, 10:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion this morning the feedback as per the Store Manager is as follows:
This has been addressed with Huawei directly. This was a Huawei Claim that the customer performs when purchasing a Huawei Pura. You have been contacted by the Huawei Area Manager. They are resolving the claim issue and will provide feedback to us once received. Kind regards
Vodacom Consumer Website Team
Best regards,