1 reviews | Active since Aug 2016

04 Feb 2020, 10:23

Vodacom Embarrass and Insult Customer

As a very loyal client for more than 10 years you are making it impossible to stay with you any longer! I am due for 2 upgrades and just got Vodacom Fibre installed yesterday and now your system is showing I am an excellent customer but I am under debt review and no longer qualify for finance! You embarrassed me and I have never skipped a payment or were or ever near debt review, but you still send me sms's telling me I am due for an upgrade. Your customer service is absolutely discusting and I will move all my accounts to someone who will treat me with more respect.

0
Replies (3)
Vodacom
Vodacom's reply04 Feb 2020, 11:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update04 Feb 2020, 14:17
Reviewer Update
No response yet!
's update20 Feb 2020, 11:54
Reviewer Update
You lie!! This is absolutely disgusting.